Do you assist with shipping and customs clearance?
Do You Assist With Shipping And Customs Clearance? Yes, we provide full export documentation and can arrange door-to-port delivery.
Logistics, Pricing & Collaboration
Do you offer agency or distributor cooperation?
Do You Offer Agency Or Distributor Cooperation? Yes, we welcome partnership with distributors in different regions.
Can Shenshi handle large-volume orders?
Can Shenshi Handle Large-Volume Orders? Yes, our production lines are capable of large-scale and high-volume manufacturing.
What after-sales service do you provide?
What After-Sales Service Do You Provide? We offer online technical support, maintenance guides, and spare part supply.
What’s your warranty policy?
What’s your warranty policy? 12–24 months warranty depending on product type and operating conditions.
How are the products packaged for export?
How Are The Products Packaged For Export? Products are packed in wooden cases with moisture and shock protection.
Do you provide samples?
Do You Provide Samples? Yes, sample orders are available for performance testing.
What payment terms do you accept?
What Payment Terms Do You Accept? We accept T/T, L/C, and other international payment methods.
What is the production lead time?
What Is The Production Lead Time? Usually 10–25 days depending on order size and customization.
What is your minimum order quantity (MOQ)?
What Is Your Minimum Order Quantity (MOQ)? MOQ varies by product, starting from one piece for standard models.